UAE
KSA
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KW
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FAQ's
We are here to help. Find the questions we get asked most often, answered. If you can’t find your question answered here, please contact us at support@cyberautomotivesolutions.com.
General
What does Cyber Automotive Solutions specialize in?
Cyber Automotive Solutions specializes in providing cutting-edge digital, training and management consultancy solutions tailored for the automotive industry.
Where is Cyber Automotive Solutions based?
Cyber Automotive Solutions is based in the United Arab Emirates (UAE), with a locally based team of experts and developers.
What sets Cyber Automotive Solutions apart from other automotive software providers?
Our holistic approach, blending decades of automotive aftersales expertise, a commitment to excellence, and top-of-the-class solutions designed using international Standard Operating Procedures (SOP) and Automotive Body of Knowledge (BoK), distinguishes us in the industry.
What markets does Cyber Automotive Solutions serve?
Training Solutions: Our automotive training services are available across the GCC region, covering the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain.
Consulting Solutions: Our automotive management consulting services are accessible throughout the GCC region, covering the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain.
Digital Solutions: Our automotive digital solutions have a global reach. We serve clients worldwide through a network of distributors. Feel free to get in touch with us to identify the distributor for your specific area or country.
Are digital solutions suitable for all types of automotive businesses?
Yes, our digital solutions can be tailored for a wide range of automotive businesses, including bodyshops, OEMs, car service shops, spare part shops, tire shops, insurance companies, car detailing centers, and fleet operations.
Digital Solutions
Where is your developer team located?
Our complete team, including our skilled developers, is based in the United Arab Emirates. We take pride in not outsourcing any development work to other countries or external companies, guaranteeing maximum control of our product and the utmost security of our data.
Can I request a demonstration of the software?
Yes, we offer on-site or online demonstrations where a designated team member can showcase the capabilities of our system.
Do you offer a trial period for the software?
Currently, we do not offer a trial period for our software. However, we provide a much more valuable alternative through on-site live demonstrations. Our dedicated team members can spend a day at your location, showcasing the comprehensive capabilities of our system. This personalized approach allows you to witness firsthand how our software can significantly enhance the quality of your workshop operations.
Do you provide customer support?
Cyber Automotive Solutions provides round-the-clock support accessible through your designated Customer Success Manager. Our Average Resolution Time is under 12 hours!
Consulting Solutions: Our automotive management consulting services are accessible throughout the GCC region, covering the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain.
Digital Solutions: Our automotive digital solutions have a global reach. We serve clients worldwide through a network of distributors. Feel free to get in touch with us to identify the distributor for your specific area or country.
Do you offer customization options for your software to meet our specific needs?
Yes, our software is designed to be flexible, and we provide customization options to tailor it to your unique requirements. Contact us to discuss your specific needs.
How easy is it to start using your software?
Our software is designed to be incredibly easy, simple, and intuitive. Whether you’re a beginner or an experienced user, our user-friendly interface and intuitive features make it easy to get started. Plus, we provide helpful training and support to assist you every step of the way.
In which languages is the software?
The standard version of the software is in English. However, we offer versions in Arabic and other languages based on client requirements. We strive to provide a multilingual experience to cater to diverse user needs. If you have specific language preferences, please let us know, and we’ll work to accommodate them.
How does your software benefit my workshop?
The software offers a range of benefits for automotive operations, including streamlined management, enhanced efficiency, and improved customer service. Specifically, it facilitates comprehensive monitoring of all ongoing repairs and tasks, enabling you to track the progress of each vehicle in real-time. It also keeps vehicle-owners informed about the status of the repair. Additionally, it provides a centralized platform for efficient data management and analysis, allowing you to make informed decisions for optimized workflow and resource allocation. Moreover, the software’s integration capabilities with other popular platforms such as ZoHo and QuickBooks ensure seamless data synchronization and simplified accounting processes. With these features, your garage can expect improved operational transparency, increased productivity, and ultimately, enhanced customer satisfaction.
Can I access the software from another location (another country)?
As a business manager, you have the flexibility to access the software from any part of the world with internet connectivity. This capability empowers you to monitor real-time statuses of each vehicle in your facility and stay informed with comprehensive updates. It’s essential to highlight that, for security and safety measures, the software includes features allowing you to restrict employee access during vacation or other types of leave.
Can the software be accessed without the internet connection (offline)?
Our software operates exclusively on cloud-based infrastructure, therefore, offline usage is not supported. This design eliminates the need for physical servers, ensuring seamless accessibility and data management through our cloud-based platform.
How can I transfer my existing data to your software?
The process of transferring data from one platform to another can be inherently complex and varies based on individual cases. At Cyber Automotive Solutions, we understand the importance of a seamless transition. Our team is dedicated to advising and assisting clients with the integration of their databases, ensuring a smooth and efficient transfer process.
How secure is my data in your cloud-based software?
Our commitment to data security is demonstrated through ISO certifications (ISO 20000-1; ISO 27001; ISO 9001). Cloud service providers, including us, employ stringent security measures, such as encryption protocols, access controls, and regular security audits. We adhere to industry standards, including ISO 27001, ensuring the highest level of data protection.
Which financial softwares can be integrated with your software?
Currently, we have established integrations with ZoHo and QuickBooks. Any software equipped with an open API can be seamlessly integrated with our platform. It is important to note that integrating other software may require a thorough testing phase to ensure the delivery of optimal solutions for our clients.
Can the software connect the Purchase Order with my financial software?
Yes, our system offers seamless integration capabilities, allowing you to connect the Purchase Orders with your existing financial software. This ensures a streamlined and efficient workflow, enabling accurate tracking of financial transactions, expenses, and procurement processes. Our team can provide guidance and support to facilitate this integration and optimize your overall business operations.
Can the Clock In/Clock Out feature be used to monitor technician activity on repair orders?
Yes, our system offers seamless integration capabilities, allowing you to connect the Purchase Orders with your existing financial software. This ensures a streamlined and efficient workflow, enabling accurate tracking of financial transactions, expenses, and procurement processes. Our team can provide guidance and support to facilitate this integration and optimize your overall business operations.
Another method for clocking in/out is through the Supervisor module, which provides team leaders (supervisors or floor managers) with full control over technicians’ hours, job card statuses, and the ability to clock in/out entire teams. In case any technicians forget to clock out at the end of their shift, the Supervisor module allows your team leader to manage this efficiently, preventing any efficiency concerns at the end of the month.
Which reports can we retrieve or generate from your software?
Our software boasts a Business Intelligence module that provides access to a comprehensive array of reports, including:
Management Reports: Offering insights into overall business performance.
Inventory Reports: The key Inventory Performance Indicators and P&L statements.
Production Reports: Detailing production-related metrics for enhanced visibility.
Custom Reports: Tailored to your specific business needs for personalized analytics.
Key Performance Indicators (KPIs): Monitoring crucial performance metrics.
These reports cover a wide range of sub-reports, delivering valuable insights into sales overviews, utilized hours, profit and loss analyses, technician KPIs, and more. It’s worth noting that all reports can be tailored to meet your unique requirements and conveniently downloaded in Excel or PDF formats.
Can I access a customer's history through their mobile number?
Absolutely! You can easily access a customer’s history by entering their mobile number. This will display the complete history of the customer, providing a convenient way to review their past interactions and services.
Can I access a car's history through the plate number?
Yes, it’s a simple process! Just type the plate number in the “Estimate” or “Repair Order” option, and you’ll instantly retrieve the comprehensive history of the vehicle.
Can customers (vehicle-owners) access all information about their vehicle and repair progress?
The Customer module provides vehicle owners with a dashboard containing vehicle information, history, and photos. The access to information and frequency of status updates your customers receive can be customized and depends on their preference.
Can I send mass communications (such as offers and promotions) to customers?
Absolutely! This feature is part of the Customer Relationship Management (CRM) module.
