FAQ’s

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Our complete team, including our skilled developers, is based in the United Arab Emirates. We take pride in not outsourcing any development work to other countries or external companies, guaranteeing maximum control of our product and the utmost security of our data.

Yes, we offer on-site or online demonstrations where a designated team member can showcase the capabilities of our system.

Currently, we do not offer a trial period for our software. However, we provide a much more valuable alternative through on-site live demonstrations. Our dedicated team members can spend a day at your location, showcasing the comprehensive capabilities of our system. This personalized approach allows you to witness firsthand how our software can significantly enhance the quality of your workshop operations.

Cyber Automotive Solutions provides round-the-clock support accessible through your designated Customer Success Manager. Our Average Resolution Time is under 12 hours!

Yes, our software is designed to be flexible, and we provide customization options to tailor it to your unique requirements. Contact us to discuss your specific needs.

Our software is designed to be incredibly easy, simple, and intuitive. Whether you’re a beginner or an experienced user, our user-friendly interface and intuitive features make it easy to get started. Plus, we provide helpful training and support to assist you every step of the way.

The standard version of the software is in English. However, we offer versions in Arabic and other languages based on client requirements. We strive to provide a multilingual experience to cater to diverse user needs. If you have specific language preferences, please let us know, and we’ll work to accommodate them.

The software offers a range of benefits for automotive operations, including streamlined management, enhanced efficiency, and improved customer service. Specifically, it facilitates comprehensive monitoring of all ongoing repairs and tasks, enabling you to track the progress of each vehicle in real-time. It also keeps vehicle-owners informed about the status of the repair. Additionally, it provides a centralized platform for efficient data management and analysis, allowing you to make informed decisions for optimized workflow and resource allocation. Moreover, the software’s integration capabilities with other popular platforms such as ZoHo and QuickBooks ensure seamless data synchronization and simplified accounting processes. With these features, your garage can expect improved operational transparency, increased productivity, and ultimately, enhanced customer satisfaction.

As a business manager, you have the flexibility to access the software from any part of the world with internet connectivity. This capability empowers you to monitor real-time statuses of each vehicle in your facility and stay informed with comprehensive updates. It’s essential to highlight that, for security and safety measures, the software includes features allowing you to restrict employee access during vacation or other types of leave.

Our software operates exclusively on cloud-based infrastructure, therefore, offline usage is not supported. This design eliminates the need for physical servers, ensuring seamless accessibility and data management through our cloud-based platform.

The process of transferring data from one platform to another can be inherently complex and varies based on individual cases. At Cyber Automotive Solutions, we understand the importance of a seamless transition. Our team is dedicated to advising and assisting clients with the integration of their databases, ensuring a smooth and efficient transfer process.

Our commitment to data security is demonstrated through ISO certifications (ISO 20000-1; ISO 27001; ISO 9001). Cloud service providers, including us, employ stringent security measures, such as encryption protocols, access controls, and regular security audits. We adhere to industry standards, including ISO 27001, ensuring the highest level of data protection.

Currently, we have established integrations with ZoHo and QuickBooks. Any software equipped with an open API can be seamlessly integrated with our platform. It is important to note that integrating other software may require a thorough testing phase to ensure the delivery of optimal solutions for our clients.

Yes, our system offers seamless integration capabilities, allowing you to connect the Purchase Orders with your existing financial software. This ensures a streamlined and efficient workflow, enabling accurate tracking of financial transactions, expenses, and procurement processes. Our team can provide guidance and support to facilitate this integration and optimize your overall business operations.

Our system includes a dedicated Technician module designed for technicians. Access to the module is simple and PIN-based. Each technician in your workshop can log in to view their assigned jobs. By clicking on the assigned job card, they can easily clock in and out upon completing the task. Technicians also have the option to pause their time for activities like prayers or lunch breaks.

Another method for clocking in/out is through the Supervisor module, which provides team leaders (supervisors or floor managers) with full control over technicians’ hours, job card statuses, and the ability to clock in/out entire teams. In case any technicians forget to clock out at the end of their shift, the Supervisor module allows your team leader to manage this efficiently, preventing any efficiency concerns at the end of the month.

Our software boasts a Business Intelligence module that provides access to a comprehensive array of reports, including:

Management Reports: Offering insights into overall business performance.

Inventory Reports: The key Inventory Performance Indicators and P&L statements.

Production Reports: Detailing production-related metrics for enhanced visibility.

Custom Reports: Tailored to your specific business needs for personalized analytics.

Key Performance Indicators (KPIs): Monitoring crucial performance metrics.

These reports cover a wide range of sub-reports, delivering valuable insights into sales overviews, utilized hours, profit and loss analyses, technician KPIs, and more. It’s worth noting that all reports can be tailored to meet your unique requirements and conveniently downloaded in Excel or PDF formats.

Absolutely! You can easily access a customer’s history by entering their mobile number. This will display the complete history of the customer, providing a convenient way to review their past interactions and services.

Yes, it’s a simple process! Just type the plate number in the “Estimate” or “Repair Order” option, and you’ll instantly retrieve the comprehensive history of the vehicle.

The Customer module provides vehicle owners with a dashboard containing vehicle information, history, and photos. The access to information and frequency of status updates your customers receive can be customized and depends on their preference.

Absolutely! This feature is part of the Customer Relationship Management (CRM) module.