Workshop Management Software
When running an automotive workshop, time is your most valuable asset—it’s essentially what you’re selling. Every minute due to disorganized technicians, piling paperwork, constantly chasing your customers, or workflow hiccups can lead to financial losses.
IGMMA is a comprehensive and award-winning workshop management software designed to streamline and easily automate workshop operations. With IGMMA, you’ll conveniently manage your entire workshop, from appointments and job cards to invoices and customer service at your fingertips.
Key benefits
Streamlined Operations
Better Customer Experience
Satisfaction is what drives business long-term and is an essential factor for success. With our Workshop Management Software, take the stress of managing customers with automated reminders and digital approvals. You can keep track of service history, set up automated reminders, access vehicle information, share repair updates for instant approval, and handle feedback—all from one easy-to-use platform.
Boosted Revenue
Increase your workshop’s revenue with clearer visibility into your income and expenses. With IGMMA, you can streamline invoicing and payments, reduce errors, and access real-time financial reports to make more informed business decisions. The software also allows you to increase your revenue by tracking technician performance, monitoring cash flows, and reducing no-shows with automated reminders.
Enhanced Efficiency
Enhance your workshop’s efficiency by automating routine tasks and centralizing operations in a single dashboard. With our Workshop Management System, processes that once took you hours can now be completed in minutes, helping you serve more customers, reduce downtime, and boost productivity. With streamlined workflows, improved team communication, and data-driven decision-making, you can run your workshop more smoothly and make smarter business choices every day.
Smart Inventory
Managing parts and materials is crucial for efficient repairs. With IGMMA, you can track your workshop’s inventory, receive low-stock alerts, and manage purchase orders, and you can do all of these in real-time—helping you prevent both shortages and overstocking.
Features
Repair Order Management
Easily create, assign, and monitor repair orders for any vehicle or equipment needing servicing. This feature of our Workshop Management System helps your team maintain accurate records by consolidating customer profiles, vehicle data, service history, and reported issues in one place. It streamlines your entire repair process—from job initiation to completion—ensuring nothing falls through the cracks.
Customer Relationship Management (CRM)
IGMMA Workshop Management System makes managing customer relationships easy and boosts loyalty through automated service reminders, real-time vehicle status updates, and quick access to service history. A dedicated customer success manager is available to guide you through the software and resolve any concerns. The bonus is you have 24/7 customer support, giving you peace of mind.
Digital Inspection and Authorization
IGMMA allows technicians to carry out detailed digital inspections with real-time documentation of the vehicle’s condition. This digital report includes photo and video evidence. It is sent to customers so they can visually understand any problems and approve suggested services without the need to be physically present in your workshop.
Automated Reminders and Updates
Say goodbye to manual appointment reminders! IGMMA’s automated scheduling and reminder system keeps your calendar organized and your customers informed. This helps reduce no-shows and improve the overall customer journey. Every stage of the repair process is updated in real-time, from check-in to completion, allowing for better coordination and transparency with customers via WhatsApp, email, or SMS.
Job Tracking
Monitor technician hours to boost productivity and profitability with our easy-to-use Workshop Management Software. With IGMMA, you can efficiently monitor availability, assign technicians, allocate tools to the right jobs, manage workloads, and ensure every technician works on tasks that match their skillset. Our software ensures smooth job progress with automated production stages and a streamlined planner
Inventory Management
Never run out of essential parts again. IGMMA’s Inventory Module helps you manage stock levels efficiently, minimize downtime, and maintain a smooth workflow. Access performance metrics and profit/loss data to keep your inventory optimized.
Security
To protect your data, IGMMA is built with enterprise-grade security standards (ISO 20000-1, ISO 27001, ISO 9001). Features like audit logs, user role controls, and encrypted communications ensure your information is safe. Plus, you’re never alone—our 24/7 support team and dedicated customer success manager are here to assist you every step of the way.
Features
Repair Order Management
Easily create, assign, and monitor repair orders for any vehicle or equipment needing servicing. This feature of our Workshop Management System helps your team maintain accurate records by consolidating customer profiles, vehicle data, service history, and reported issues in one place. It streamlines your entire repair process—from job initiation to completion—ensuring nothing falls through the cracks.
Customer Relationship Management (CRM)
IGMMA Workshop Management System makes managing customer relationships easy and boosts loyalty through automated service reminders, real-time vehicle status updates, and quick access to service history. A dedicated customer success manager is available to guide you through the software and resolve any concerns. The bonus is you have 24/7 customer support, giving you peace of mind.
Digital Inspection and Authorization
IGMMA allows technicians to carry out detailed digital inspections with real-time documentation of the vehicle’s condition. This digital report includes photo and video evidence. It is sent to customers so they can visually understand any problems and approve suggested services without the need to be physically present in your workshop.
Automated Reminders and Updates
Say goodbye to manual appointment reminders! IGMMA’s automated scheduling and reminder system keeps your calendar organized and your customers informed. This helps reduce no-shows and improve the overall customer journey. Every stage of the repair process is updated in real-time, from check-in to completion, allowing for better coordination and transparency with customers via WhatsApp, email, or SMS.
Job Tracking
Monitor technician hours to boost productivity and profitability with our easy-to-use Workshop Management Software. With IGMMA, you can efficiently monitor availability, assign technicians, allocate tools to the right jobs, manage workloads, and ensure every technician works on tasks that match their skillset. Our software ensures smooth job progress with automated production stages and a streamlined planner
Inventory Management
Never run out of essential parts again. IGMMA’s Inventory Module helps you manage stock levels efficiently, minimize downtime, and maintain a smooth workflow. Access performance metrics and profit/loss data to keep your inventory optimized.
Security
We know how much you value your data. This is why we ensure that these are fully safeguarded under internationally recognized standards (ISO 20000-1, ISO 27001, and ISO 9001). We also implement strong security measures like audit logs, data encryption, and user access controls to protect sensitive information and maintain complete transparency across your operations.
Testimonials
Get an expert technology partner on your side that enables you to accelerate business growth. Find out why we are trusted by the leading workshops and OEM-authorized bodyshops across the GCC.
