Body Shop Management Software

INTRODUCTION

Meeting modern demands in a body shop requires a multifaceted approach integrating advanced technology with industry expertise. Body shops often need help with customer retention, labor-intensive manual work, inconsistent workflow management, inaccurate estimates, and inefficient handling of insurance claims.

Our Body Shop Management Software (BMS) addresses these issues head-on. Designed to enhance transparency, boost customer satisfaction, and streamline operations, our auto body shop management software efficiently manages estimates, repairs, customer communication, and workflow. It is the culmination of three decades of expertise, experience, and data from the aftersales industry, forming a comprehensive and intelligent solution to help you overcome challenges and excel in the competitive automotive market.

Using international Standard Operating Procedures (SOP) and Automotive Body of Knowledge (BoK), our BMS lets you quickly identify bottlenecks, streamline processes, and gain real-time performance insights. This allows you to maximize output and ensure your business performs at its peak.

BENEFITS

Enhanced Job Management
Our auto body shop software simplifies work order creation, parts tracking, technician scheduling, and job progress tracking. With our robust Workshop Module, you can ensure every repair task is handled efficiently, reducing downtime and maximizing productivity. Automated notifications and real-time updates keep your team synchronized, allowing for better resource allocation and seamless workflow management.

Improved Estimating and Repair Planning
Streamline the estimating process with tools that optimize repair plans and ensure accurate pricing. Our auto body shop management software allows for quick, precise estimate creation, minimizing paperwork and enhancing repair planning efficiency. By leveraging advanced algorithms and industry-standard data, our system ensures that your estimates are fast and reliable.

Streamlined Insurance Communication
Using our software’s Insurance Module, you can facilitate seamless communication with insurance companies. You can manage claims processing, simplify approvals, and electronically submit necessary documentation to reduce delays and improve workflow. Our platform supports integration with major insurance providers, ensuring your claims are processed smoothly and efficiently.

Enhanced Customer Service
Enhance customer communication with our comprehensive features that guarantee customer satisfaction. Through the Repair Tracker Module, you can keep your customers informed and satisfied by providing a user-friendly dashboard with access to vehicle data, photos, videos, and real-time repair progress updates. Our CRM module also streamlines customer information, records, and communication, consolidating everything into a centralized hub for effortless management.

Detailed Reporting and Analytics
Gain valuable insights into your business with detailed reporting and analytics tools. Track repair times, parts usage, technician productivity, and customer satisfaction to make informed decisions. Use this data to optimize operations and drive profitability. Our customizable dashboards and reports allow you to monitor key performance indicators (KPIs) at a glance, helping you identify trends, pinpoint areas for improvement, and make strategic decisions to grow your business.

FEATURES

Cloud-Based: Experience seamless operations with our cloud-based solution. Enjoy automatic data backups for security and accessibility. Sync data effortlessly across devices and locations. Access your body shop software anytime, anywhere, for ultimate flexibility and scalability.
Comprehensive Work Order Management: Our system offers customizable fields tailored to various collision repair jobs, enabling precise task tracking and comprehensive management. This approach allows you to monitor every aspect of a repair job accurately and efficiently, ensuring optimal workflow and enhanced productivity in your car repair facility.
Estimating Tools: Our advanced estimating tools digitize estimates and create a secure database. You can manage customer types, apply discounts, and select parts from inventory. Quotations can be approved via e-signature, with customers authorizing estimates through WhatsApp or email, enhancing efficiency and convenience.
Insurance Claim Management: Our auto body software lets you streamline communication with insurance companies through electronic submission and tracking capabilities, ensuring claims are handled swiftly and efficiently.
Parts Inventory Control: Manage inventory efficiently with real-time monitoring of stock levels and ordering tools, ensuring that essential parts are always available. Access key inventory performance indicators and profit and loss statements to make informed decisions and optimize inventory management.
Technician Scheduling and Work Assignment: Optimize workforce management with tools for assigning jobs to technicians, tracking labor costs, and ensuring efficient use of your team’s skills and time. Our system includes Technician and Supervisor Modules to clock in/clock out, view job card status, and access in-depth productivity reports.
Customer Relationship Management (CRM): Elevate customer service with comprehensive communication tools, seamless appointment scheduling, and real-time repair status updates, securing customers are well-informed and satisfied throughout the repair process. Enjoy added reassurance with a dedicated Customer Success Manager and 24/7 customer support.
Integration with Digital Imaging Tools: Use integrated digital imaging tools to capture vehicle damage and document repair progress, providing visual records that enhance transparency and communication. You can also annotate images with notes for everyone to view.
Reporting and Analytics: Make informed decisions with our robust reporting and analytics tools. Our software boasts a Business Intelligence Module offering a wide range of customizable reports — covering management, inventory, production, KPIs, and service metrics. Tailor reports to your specific needs and easily download them in Excel or PDF formats for convenience and clarity.
Unlimited Potential: Maximize the potential of Cyber Automotive Solutions’ auto body software, designed to support unlimited users and deliver continuous feature updates. Tailor the software to your present and future requirements, ensuring seamless integration with your existing systems and workflows.

SECURITY

Our auto body shop software ensures the security of customer information, insurance details, and repair estimates with robust data protection measures. ISO certifications reflect our commitment to data security. We employ stringent measures, including encryption protocols, access controls, and regular security audits.

TESTIMONIAL

“The key thing is getting the vehicle repaired as soon as possible, but also interacting with the customer. This platform covers the whole spectrum of that customer journey here. It just makes it so much easier because we automate the messages at the various stages of the repair. This has completely transformed the whole customer journey here.”

— Richard Crawley, Managing Director – Petromin Specialist Repairs