Case Studies

Richard Crawley, the Managing Director of Petromin Specialist Repairs Tristar, a division of Petromin Corporation, shared how our digital platform enabled them to digitize bodyshop operations. From streamlining processes to monitoring technician efficiency and enhancing customer experiences through automated communications, our platform has been a driving force behind their digital transformation.

"The key thing is getting the vehicle repaired as soon as possible, but also interacting with the customer. This platform covers the whole spectrum of that customer journey here. This just makes it so much easier because we automate the messages at the various stages of the repair. This has completely transformed the whole customer journey."

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The Story

Challenge

Lacking transparency and reporting across multiple branches. Keeping both the insurer and the vehicle owner updated on the status of the repair. No method of tracking technicians activity and productivity.

Solution

A digital platform that provided an overview of all branches in one place, enabling effective management, decision-making, and supervision. Automatic customer updates and Insurance module brought all stakeholders to one collaborative platform. The system tracking technicians Key Performance Indicators (KPI’s) and productivity, enabling in-depth reporting and insights into workforce efficiency.

Success

Customer Satisfaction Score (CSI) rose from 77% to 96% within three months.

"Cyber Automotive Solutions has been very flexible with us in terms of challenges we faced and helping us overcome those. So, the speed of response, adapting of reports, and overall, making the platform fluid for us.
Sometimes, I want to make a phone call and need someone at the end of the line or need someone to respond to our email quickly. The guys have been faultless."

Bodyshops are marginal businesses. For us to have live data on our three lines of revenue helps us to deal with issues there and then and it helps us plan for the coming week, month, and year. Part of our budget process was developed in conjunction with this platform because we had the correct data. Especially for the technicians, when we’re budgeting our sold hours for the next period, we have real, raw data. This helps us immensely